Refund policy

Change-of-mind returns

KIZOMI does not accept returns, exchanges or refunds for change of mind, including where you choose the wrong size, colour or design. Please check product descriptions and sizing information carefully before ordering.

Faulty, unsafe or incorrectly described products

Nothing in this policy excludes or limits rights you have under the Australian Consumer Law.

If your product is faulty, unsafe, incorrectly described, materially different from its description, or otherwise does not meet a consumer guarantee, please contact us at hello@kizomi.com with your order number and a description of the issue.

Photos may help us assess the issue, but providing photos is not a condition of your legal rights.

We may ask you to return an item so that we can inspect it. If the product is confirmed to have a problem covered by the Australian Consumer Law, KIZOMI will provide the remedy required by law and reimburse reasonable return-postage costs. Depending on the problem and the law, the remedy may be a repair, replacement or refund.

Refunds will be returned to the original payment method where practicable.

This policy applies to purchases from KIZOMI in Australia.

Last updated: 7 September 2026.